About
Passionate Customer Advocate and Automation Engineer with extensive work experience across diverse industries and cultures. I am dedicated to creating exceptional customer experiences and leveraging technology to make this world a better place.
Work Experience
TripleTenRemote
Customer support team lead
Led a technical and educational support team through a software transition, increasing team efficiency and well-being by training, building smooth processes, and implementing chatbots with self-service features.
Senior customer support agent
Fostered crew efficiency and user satisfaction by delivering exceptional technical and educational support, maintaining team's workflows and software integrations, and tracking team performance. Ensured team's adherence to company policies and standards and acted as a technical authority, providing expertise to colleagues and users.
Customer support agent
Resolved over 3,000 cases to the highest standards, ensuring 100% compliance with company standards and providing valuable technical, educational, and emotional support to hundreds of students starting their tech careers.
InstaonRemote
Customer success manager
Guided hundreds of small businesses and agencies in integrating a novel AI solution into marketing strategies before the AI hype.
FreelanceRemote
Digital marketing manager
Managed PPC campaigns on the Google and Yandex Ads networks, boosting sales and reducing clients' marketing spend by 30%.
Translator
Translated and localized diverse entertainment and business material in English, Russian, and Spanish, ensuring cultural accuracy and relevance.
FarbikRemote
Senior editor
Supervised a distributed team of 150 content editors, copywriters, and designers in delivering valuable reader-friendly content that met usability and SEO standards, ensuring project long-term profitability.
Web content editor
Managed a team of a couple dozen copywriters and graphic designers, ensuring content alignment with SEO and usability standards.